FAQ

Most frequently asked questions

Creating a Greatsss.com account is really simple. Just click on ‘My Account’ at the top of the homepage, and then click “Register” and then fill in your information and you are ready to shop!  You can also sign into Greatsss.com using your Facebook, Google, Twitter account. This means you do not need to be a registered Greatsss.com shopper to buy on our website. This is all done to make your shopping experience as convenient as possible.

(1) Sizes are measured manually, so there may be several centimeters difference between the actual sizes and the sizes in description.

(2) Due to the difference between monitors, the pictures may not reflect the actual colors of an item.

ORDER CONFIRMATION, CANCELLATIONS & REFUNDS

Due to the nature of this product, it is not possible for us to provide an exchange or refund after the order ships to you as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the sex dolls industry.

As soon as you place order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

If you want to modify, edit or upgrade the order, you have to reach out
us in
12 hours from the date and time of purchase in order to request the changes and to see if the changes are possible, extra fees might be charged depending on your request.

Our customers always know exactly what they’re going to get, so there are
no surprises! For any custom-ordered sex dolls, we
email factory photographs of the doll before it ships to you to ensure that your expectations are met. (Please check your junk mail box if you do not receive emails from us).  We will ship the order to you 24 hours after we emailed you the photographs.

Thinking about cancelling the order after getting some cold feet?  No worries this is possible to do but please be warned there is a 10% non-refundable restocking fee / penalty when you cancel between the first 12 hours. You are also able to cancel the order before we ship the products to you. Please be warned there is a 50% non-refundable restocking fee / penalty.

As this is a custom product created just for you, your order may not be cancelled for any reason 24 hours after we emailed you the factory photographs of your order, SALE IS FINAL.  

WARRANTY & DAMAGES

Here at greatsss.com we want only the best for our customers and
this comes from two simple core values: quality products and quality support.
Buying a sex doll is a big commitment.

As a high value item, we understand that these are not simply sex toys,
these are long-term investments. We want to ensure that there is complete
peace-of-mind and 100% satisfaction upon delivery of your doll. This is why we
offer a comprehensive guarantee which protects our customers from buying
anything other than the very best quality sex doll in perfect condition.

Having a proper guarantee on a high value item is very important. The sex
doll industry has seen many unscrupulous vendors who will advertise high
quality dolls and delivery a sub-quality or damaged item.

As soon as you’ve placed your order – our team begin the build of your
doll. Each product you purchase, whether a sex doll or an accessory, you can rest
assured that we will guarantee it’s delivery in perfect condition.

We believe all our products are of high quality and we been carefully
screened to ensure that they can comply with the high standards we have come to
expect. If you have any complaints or dissatisfaction please feel free to
contact us so we can do our utmost to provide any suggestions or tips that may
be able to resolve the issue.

For the guarantee to be valid, any discrepancies found with you items
must be reported to us within 24 hours after receiving your
doll. Contact us, or email (sales@greatsss.com) us. When reporting any
issues, please be sure to include as much detail in your description
as possible with detailed photo evidence.

If your product or any part is damaged during the shipment process and
the box has visible damages PLEASE DO NOT SIGN FOR THE PACKAGE and you should
open a complaint with the shipment carrier as that probably happened during the
shipment. After that, please report to us so we can also escalate it. Cardboard
boxes and even Flight Case might get scratches or get broken during the
shipment as most products are heavy. Please report to the shipping company if
you see visible issues on the box.

We appreciate any feedback as well as it can help us to avoid a repeat of
these issues in the future.

Limitations:

It is very important that you report any problems to our support team
before using the doll. Due to strict hygiene regulations, we are not able to
replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following: 

Skin imperfections – as each doll is hand crafted, there may be very
small differences in the skin from one doll to the next. These are completely
normal and doll owners usually refer to these as “characteristics” which give
their doll a unique feel. Although any major defects are found during our
quality control inspection, if you discover anything we may have missed, please
let us know.

Nails – as nails are loosely adhered to the skin to allow each
customer to remove, paint and re-attach, we cannot cover loose nails as they
are shipped like this for a reason.

Make-up – each dolls make-up is applied by hand, this means that
very slight differences in make-up are completely normal. However, should you
find a major problem, please do let us know.

Eyelashes – each doll comes with a protective eye mask as this is a
delicate area. If anything becomes loose, simply re-attach using TPE safe glue.

1.Sex dolls? Are they legal?

  A realistic sex doll is a woman replica with skin made of TPE or silicone and articulated with a metal skeleton. The silicone skin gives the feeling of realistic skin, and thanks to the metal skeleton all body parts (thighs, legs, forearms, upper arms, hands, feet, torso, etc.) can be moved normally.
    As you probably know, sex dolls have been around for long time, but still many customers feel ashamed when contacting us or requesting information about sex dolls as if sex dolls were a taboo topic, something bad or illegal. But the reality is that sex dolls are very popular these days and even more accepted in modern society. Especially now that sex doll manufacturers are developing super realistic dolls and in the future we will see life-like sex dolls with artificial intelligence that promise to give them even more of a human-like feel. Experts believe that relationships with sex dolls or love dolls will be more common in the next few years as robotics, virtual reality and computing will allow love dolls to think and act as humans.
    If we look at international news or just Google about the topic you can find many articles about how men are developing special relationships with realistic sex dolls, and the reality is that sex dolls can bring many advantage to single men or women and even couples. Many women buy sex dolls for photography purposes, decoration or modeling, some customers have partners but they also use sex dolls as a way to experiment fantasies without hurting their other halves, and we have seen couples using realistic silicone sex dolls or love dolls to spice up their marriages. Having a sex doll is totally normal and developing a special relationship with her too.
    Similar to other sex toys, realistic love dolls have many advantage. From sexual release to companion. Some customers also use sex dolls for photography, fashion and modeling. Even couples use sex dolls to spicy up their relationships. You first doll experience will be unique, and that doll will be there forever for you. Love dolls are great to hang out with; they will be loyal and always listen to you. They can also help you living those sexual adventures you were dreaming about.
    At GREATSSS we advocate for the use of real sex dolls and we want to bring you the best TPE and silicone sex dolls, so you can make you dreams come true. If you are looking for a realistic love doll have a look at our collections and if you don’t find what you are looking for, please let us know and we will help you finding that dream doll. (The production and use of sex dolls are legal. Please feel free to choose your favorite doll now.) 

2. Why us?

    GREATSSS is a professional OEM and ODM Chinese factory. We offer the best selection of affordable and high quality realistic sex dolls. Our goal is to make everyone feel “less stress and more pleasure”, and to find you the best doll so you can make your dreams come true. Whether you are looking into TPE, silicone, mini dolls or realistic size sex dolls, we are your best choice.
    We insist on producing dolls, which are extraordinary design, excellent quality, considerate service and favorable price. And we will make sure to guarantee the best customer experience and to ensure that we offer you the doll that fits your needs the best. So, why not here? Let’s go shopping now.

3. Use & Maintenance

A) Doll Care & Maintenance. How to clean?
    Firstly, dip the sponge or towel into the warm water and then use it to wipe the doll’s surface gently. If there is dirt or smears sticking to the surface, please wipe it with soapy water and do not dab it forcibly. When one is wiping the surface, please don’t use corrosive cleanser such as strong acid and alkali solution, powerful disinfection solution and detergent, etc. Soap, liquid laundry detergent, liquid shampoo, shower gel or mild detergent can be best for cleaning. After the surface is dry, put bath powder or talcum powder on the doll. Baby powder is recommended. The maintenance intervals differ according to the service status and storage environment. It is best to be at least once a month.
    Do not expose the doll under sunlight for long periods of time. This might increase aging of the TPE and lower the life span of the TPE or silicone material.

 B) How do you sex with a doll?

      Our dolls have three entries for penetration – oral, anal and vaginal. These entries are designed to give ultimate pleasure. And her big breast can be sexed too.

C) What is the range of the doll’s joints?

    Our doll’s skin is extremely flexible and will sustain almost any reasonable position. Doll’s joints have a very good range of movement — about 180 degrees or more, in most cases. The skeleton used in our dolls moves in nearly all of the ways a real human being does.
    Our doll’s joints are made from stainless steel. They’re very strong and designed to bend in a very human way. Although the joints are strong, bending a joint in an unnatural way, or forcing the doll into a position that would be difficult for most people could result in a broken joint and is considered misuse of the doll.
    Joints can be stiff when a doll is new and joints should be posed using a firm, two-handed grip on either side of the joint being careful not to twist the skin unnaturally. The joints can make a slight creaking sound which is normal and will become less noticeable over time. Joints should be expected to loosen with use.

 D) How much weight can the doll support?

    Dolls can safely support over 400 lbs (about 181 kg)

 E) Can I put makeup on my doll?
    Absolutely, all dolls come with makeup but you can add your own makeup over it. And please feel free to use the cosmetics you can find at your local store on your doll, she will love it! 

 F) Can I spray perfume on it?

    Some perfumes may contain alcohol which can damage the skin, so we suggest you spray it on a hidden part (such as the armpit) or avoid perfumes which contain alcohol.

 G) Can I play with my doll without lubricant?

    For your pleasure and for best maintenance of your love doll, you should always use plenty of water based lubricant, and only use water based lubricants. Without lubricant, it will bring huge friction and it’s likely to tear their private part off.

  H) What should I pay attention to when using the heating rod?

    When heating the doll’s vagina with a heating rod, to protect the doll’s vagina, please use it after 3 to 5 minutes.

I ) Which kind of clothes are suitable for dolls?

    Clothes features: lighter color, softer. You should be careful not to wear dark clothes to her. If the clothes fade, it may affect your doll. And we recommend avoiding thick clothing such as denim or boned items like corsets if you are leaving the doll dressed. Tight or heavy clothing can leave an impression in the skin which will become permanent after a while. You can dress your doll the way you like, with any regular woman clothes. We provide Bust/Waist/Hip measurements for that.

  J) How can I store my doll? What’s the best way?

    The boxes in which the dolls are shipped are suitable for storage. For dolls with large breasts, a soft bra should be kept on the doll when she’s in storage. You should not leave boned or underwire bras or clothes on a doll for long periods of time. For durability, do not position at highly stretched positions over a long period of time. Although the elasticity of TPE material is marvelous, excessive stretching for long periods of time might result in deformation. Please reposition the model to its original position, with hands rested downward, after use.
    The best way to store your sex doll is vertically, preferably hanging from something, perhaps in your closet. By hanging your sex doll in a cool, dark place she will be safe from damage. There are other storage solutions as well if hanging isn’t a possibility. Placing your doll in a sitting position, or lying on her back are both popular storage positions as well, just make sure she is not wearing any tight clothing or dark color fabrics for a long period of time. Dark color fabric may stain the doll’s skin after prolonged exposure.

 K) What should be avoided in storage?

    Contact with dark color fabrics – these may stain the dolls skin if in contact for a long period of time.
    Tight clothing – things like elastic bands may leave permanent marks or indentations on your doll if they are left on during storage.
    Sunlight – The sun may fade her skin and facial features unevenly.
    Extreme temperatures – Hot and cold temperatures may warp your dolls feature over time – these must be extreme temperatures, no need to worry about normal fluctuations, but below freezing and extreme heat should be avoided.
    Pressure points – if anything is pressing into the doll’s skin over a long period of time you may find some permanent indentation occurs. It’s important that the doll is suspended in air, or resting on a soft surface.

 L) How to deal with the wrinkles on my doll?

    If the doll’s joints are kept bent for a long time, creases and wrinkles will appear on its surface which is due to the improper posture it is placed in and prolonged pressure on the surface. For example, if it is placed sitting in the chair for a long time, there will be horizontal lines on its abdomen. You can use hot towel less than 60 degrees to cover the affected area for 10 minutes. Keep it in the posture just like when it came out of the factory, reduce the force on all joints and lay it aside for a period of time, the creases and wrinkles will decrease and disappear.

 M) How do I repair my doll?

    Should the doll’s surface become scratched, cut or poked, please use TPE glue to seal. (Due to customs restrictions, it is recommended to buy it at the local store.) Clean the damaged area with makeup remover before gluing. Make sure the affected surface is not in tension when applying TPE glue. Curing time is approximately half an hour.

 N) How long will a sex doll last?

    A sex doll will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. We also have many helpful blog articles and tips so that you can keep your doll looking brand new.

4. Function

A) What is the difference between the removable vagina and the built-in/fixed vagina?
  The built-in or fixed vagina is exactly how it sounds. The vagina is built-in to the doll just like a real woman. The removable vagina is a sleeve or fleshlight-esque tube that you can insert and remove from the doll. The tube is held in place by the doll’s labia.
Which is better? Most of our customers prefer the built-in vagina as it provided the most realistic experience, however the removable vagina is easier to clean and replace. If you value complete realism you’ll want to get the built-in vagina, if you want something that is easy to pop-out and clean after use you should consider the removable vagina.

B) Can a doll support itself enough to do it “doggy” style?
  Yes, it can! But please do not do it on a hard surface like the ground. Only do it on a soft bed and pillows go to her elbows and knees. This is to prevent her elbows and knees will get hurt and torn.
You will need to use a support to assist the weight distribution for doggy style. We recommend supporting the doll’s upper body with pillows to assure that this position will be maintained during use. Posing the doll over a table or sofa also allows for doggy style positions.

C) Can my doll sit, stand, and hold poses?
  Absolutely! All the dolls you see here have a built-in internal skeleton, which allows them to stay in some position. You can pose your doll in most positions an average person can achieve without pain.

D) Is the standing foot bigger than the regular foot?

    No, it’s the exact same foot with some modifications. The ankle has been redesigned and the bottom of the foot reinforced.

E) Can the standing foot move just like the regular foot?

    The standing foot itself is rigid. It is flat at 90 degrees and can bend at the ankle downward to 150 degrees. The foot cannot move upward, or side to side.

F) Can the standing foot wear high heel shoes?

    Yes, high heel shoes can be put on the foot, but the doll should not wear high heel shoes when standing. Only flat shoes are recommended for standing.

G) Will I get the doll exactly as in the picture?

    Yes! You will get the exact doll as you see in the pictures. Please note that clothes are not included as they are for display only. You will get a naked doll as the photos show with some free gifts.

H) Can I build my own sex doll?

    Select a doll that you like, and scroll down, in most of the dolls you’ll see customization options. (Such as skin, eye, nail, vagina, wig, feet, public hair, etc.)
    We allow customization options, please let us know if you are looking for some options that you can’t find in our site.
    We can also build your own doll. Send us an email with a picture and instructions, and we will evaluate your model and provide a proposal.

5. Material

A) Are your dolls solid or are they inflatable?

    As you may be aware, semi-solid or inflatable doll does not feel real. Our doll are solid doll made of high-quality TPE or silicone. You are getting 100% solid TPE or silicone doll depending on which doll you choose. We only produce and sell solid sex dolls.

B) What’s the material of GREATSSS Dolls?

    Our dolls are made of high standard elastic property TPE silicone (thermoplastic elastomers), which is safe, waterproof, and has the highest tear resistance, but also environmentally friendly.
    Our dolls also have a flexible and fully articulated posable skeleton (stainless steel) that will allow you to use them in any position you ever imagined.
    All our dolls have been sculptured by experience sculptors and created to provide realistic sexual pleasure. Their bodies simulate lifelike vagina, anal, breast and oral.

C) What are the differences between TPE and silicone?

    Both materials are great and have a feel like real skin. TPE has become more popular because it is easier to sculpt and sex doll sculptors have created really sexy and realistic models.
    Silicone is typically regarded as the more durable material and TPE as the most realistic.
    Here are the main attributes of each material.

Silicone dolls:
A bit harder than TPE but also more durable.
More expensive.
Easier to clean.
Safe for human contact.

TPE dolls:
TPE is softer to the touch.
More realistic ‘jiggling’ of body parts (breasts, ass, etc).
The material is more elastic which allows the dolls to be more flexible at their joints.
Good heat retention.
Less expensive.
Safe for human contact.
More care is required to clean and care for it properly. 

D) Do the dolls contain toxic materials?

    Not at all, whether it is a TPE or silicone doll, none of them contain dangerous or itchy components. Actually, they are made with the same materials as sex toys. And we prove they are safe for use.s

  1. Male Masturbators and Vibrators will be shipped out from our warehouses in USA and China. For customers in USA and Canada, the shipping time is around 2-8 days. For customers in other countries, the delivery time is around 3-15 days.
  2. For sex dolls, once we receive your order, we will start the manufacturing process of your doll. Greatsss dolls are custom-made, production time is from 1 to 2 weeks before it ships out from our factory and it usually takes around 2-3 weeks in shipping transit. You can expect total production and shipping time for your dream doll to be approximately 3-5 weeks (actual time may vary depending on delivery location). Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

  3. In some countries, import taxes might be required at delivery. Buyer is responsible for import taxes and fees.
  4. No Custom Duty to USA, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia (local name: Hrvatska), Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia (Slovak Republic),Monaco, Russian Federation/ Kazakhstan/ Kyrgyzstan/ Belarus.
  5. No Custom Duty/ Minor Tax to : Canada, Australia, New Zealand, United Kingdom, Korea, Japan,Singapore,Malaysia,Vietnam,Thailand,Philippines,Taiwan,Indonesia,South Africa,Cambodia,Burma.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

All products on greatsss.com come with a limited warranty in the event something goes wrong. You can view a full list of what is covered below.


If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please
email (sales@greatsss.com) us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.


This Limited Warranty Covers

Products that arrived defective. This includes:
-Products with improperly functioning electronic components.
-Products with sticking or improperly functioning buttons.
-Products with visible damage caused during the manufacturing process.

This Limited Warranty Does Not Cover

-Buyers remorse, regretting a purchase, wanting to exchange for an alternative product. 

-Damage, modification or mistreatment from the end user. This includes: Water damage to electronic toys that do not state they are water proof. Products that have been taken apart. Products that were ripped, stabbed, or otherwise forcefully damaged. etc. 

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.

Once the order is processed and shipped we cannot make any changes to the address. In most cases, if the order cannot be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Your credit card or Paypal account will be charged under the name Rongsheng International Business Inc. which is our parent company.

    Security is one of our core values. Our website is SSL Encrypted and we use Stripe, PayPal and Alipay to guarantee your privacy and safety. With all this systems in place we make sure that you and us are both safe. Payments are secured by our customer privacy policy and we don’t store your credit card information.